Process Alert

Industrial alarm notification that ensures your team responds, day or night.

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Process Alert carries SCADA alarms out of an air-gapped AVEVA/Wonderware System Platform control network and puts them in front of the people who need to act, then tracks whether anyone did.

What it does

  • Email, SMS and voice. Alarm via Email, Text Messages or Voice Call delivery with notification queues.
  • Acknowledge by email reply or from the dashboard. Personal acknowledgment codes ensure accountability. Replies are checked against the sending address and integrity of acknowledgment is always verified.
  • Escalation that stops when someone responds. Notification queues run ordered steps with delays and repeats, targeted at specific SCADA Areas and Engines.
  • Schedules. Queues activate by day and time range, with priority schedules for holidays and temporary cover.
  • Full alarm lifecycle. Alarms move through active, acknowledged and return to normal states with every transition timestamped, which gives you the audit trail after an event.
  • Two-tier architecture. A Broker service runs inside the SCADA zone and monitors the application for alarm notifications. A Gateway runs on the internet-connected side and handles notification. No inbound ports need to be open into the OT network.
  • Four roles. Read only, Operator, Supervisor and Administrator.
Process Alert alarm dashboard listing active and unacknowledged alarms with acknowledge and mark as done actions
Network diagram showing the Process Alert Broker in the air-gapped SCADA network pushing alarms outbound over HTTPS through the firewall to the Process Alert Gateway in the DMZ, which sends SMS, email and voice notifications
Alarms leave the SCADA network on a single outbound connection. No inbound firewall openings are required.

Talk to us about Process Alert

We'll scope your project and propose an approach. No hard sell.

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